Jennifer Smith

The Project Management Office (PMO) is your partner in facilitating the technology components of projects which you initiate to fulfill your business needs.

What is a Project?

Projects are unique, temporary endeavors that have a defined scope that is conducted within a specific timeline. Projects accomplish a specific goal, usually to solve a business problem. They are unique in that they do not include repeating support or operational activities.

IT Projects are a collaboration between IT and other university departments and MUST have a defined business owner who can identify the functional requirements and success factors. The business owner is responsible, along with IT, for the success of the project. Additionally, to be considered, projects must have the approval of the dean or officer who is the project sponsor. There are two main categories of IT projects:

1. New functionality

Examples: software application, service, or system of any type

These projects often involve one or more of the following IT activities: review of technical requirements, installation, and configuration of a software and/or hardware system, integration of a system or service into the enterprise network, enterprise authentication, data feeds from enterprise systems (Banner), installation and configuration of hardware.

If you are thinking about or have identified a new application or service for your department, please include IT in the evaluation. Even if you have already identified the solution and it is funded, there are functional and technical issues to consider before you purchase the product.

2. Change to an existing software application, system, program, report or service

Examples: any software or system, software or hardware, that is established in production now but requires upgrade or functionality enhancements

These projects could be changes required by the vendor such as upgrades or upgrades or enhancements requested by the business owner. Changes include functionality upgrades to systems and services (hardware and software), including changes to code, logic, or architecture of an application or report.

Criteria for IT Projects

In addition to belonging to one of the two project categories, your project request must meet the following two criteria:

  1. Work requires more than thirty-five hours of IT resource time
  2. Cost > $5000 (not including IT staff resource time)

Additionally, you must identify the project impact:

    • Strategic alignment
      1. Student





      4. External 



    • Mission critical
    • Business critical

If your request meets the project criteria, make your request:

Complete the IT Project Request form. If you have any questions along the way, please email Please make sure the Business Owner and Project Sponsor are clearly indicated and have approved the request before you send it. You will receive an acknowledgment within twenty-four hours.

STUDENTS: If you are a student, instead of completing the IT Project Request form, please email with a description of your request. Student project requests will be handled on a case-by-case basis.

What happens after you submit your request?

Your request will be reviewed by IT and evaluated in order to determine feasibility and priority. Some of the factors in the evaluation include:

  • Compliance to fulfill regulatory, audit, accreditation requirements
  • Strategic alignment (reference:
  • Benefit (return on investment)
  • Risk (technological, the scope of change)
  • Resources (skills, expertise, estimated staff hours)
  • Timeframe
  • Constraints and dependencies

At the conclusion of the review, you will be contacted by the IT Project Management office with the outcome of your request and to discuss next steps