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• Lab Hours

  Labs

  Closed NowArnhold Hall Lab55 W 13th St, 8th fl10:00am — 6:00pm

  Closed NowInnovation Center6 E 16th St, 6th fl10:00am — 6:00pm

  Closed NowInnovation Center6 E 16th St, 7th fl10:00am — 6:00pm

  Closed NowParsons East Lab25 E 13th St10:00am — 6:00pm

  Closed NowUniversity Center63 Fifth Ave10:00am — 6:00pm

  • This Week — Full Schedule
  • Next Week — Full Schedule
  • Lab Hours Calendar
• Services

  Service Categories

  • Accounts and Access
    Accounts and Access

    Everything you need to know about how to access technology services at the New School.

    • MyNewSchool
    • NetID
    • New School Single Sign-On
    • Newcard
    • Non-Person Accounts
    • Password Change/Reset
    • VPN (Virtual Private Network) for Students
  • Business Applications
    Business Applications

    Applications that support business processes enabling administrative operations at The New School. 

    • Adobe Creative Cloud for Staff
    • Banner
    • Hyperion
    • Perceptive
    • Tableau
  • Collaboration
    Collaboration

    Applications that allow you to connect and share information with people across The New School community.

    • Google Drive
    • Google Sites
    • Office 365
    • Online Meeting Platforms
    • Zoom Web Conferencing
  • Email and Calendar
    Email and Calendar

    Communicate with others and manage your schedule with The New School email and calendar services.

    • Email Alias
    • Gmail
    • Google Calendar
    • Google Groups
    • Mobile Devices (Email Setup)
  • Events Support
    Events Support

    Equipment and technical assistance for faculty and administrators presenting media in classrooms, conferences and meetings.

    • Large Scale/High Profile Events. Venue Leasing, Theatrical Performances
    • Screenings of Documentaries and Full Length Films (DCP, Blu Ray, DVD)
    • Small Scale Academic or Public Event without Specialized Technology
  • Learning Resources
    Learning Resources

    Technology resources to support your academic success.

    • Adobe Creative Cloud for Students
    • AWS (Amazon Web Services)
    • Cloud Desktop
    • Drop Box
    • Equipment Center
    • Gartner Research Portal
    • Laptop Printing
    • Printing
    • Qualtrics
    • Scanning
    • Technology Labs
    • VMware
  • Network and Phone
    Network and Phone

    Network and Phone services keep The New School community connected while on campus. 

    • Fax Online
    • Jabber Softphone
    • Residence Hall Networks
    • Telephones
    • Voicemail
    • Wireless Network
  • Office Technology
    Office Technology

    University computers and related technology used for conducting New School work. 

    • Employee Guides
    • Laptop Choice Program
    • Network Share Drives
    • Printing (Office)
  • Security
    Security

    Protect your computer to ensure that sensitive business information is properly safeguarded.   

    • 2-Step Login
    • Information Security Handbook
    • Information Security Policies and Standards
    • Secure File Transfer (Secure Send)
    • Two-Factor Authentication (Swivel PINsafe)
    • Virtual Private Network (VPN) for Faculty & Staff
  • Student Life
    Student Life

    Services helping make your daily life as a student more efficient.

    • Newcard Cash and Dining Dollars
  • Training
    Training

    Learn how to use the various applications and services provided to you by The New School. 

    • Classroom Equipment Training

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  • Printing
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  • Equipment Center
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  • MyNewSchool
• System Status

  Current Issues

  • All systems operational

  Scheduled Maintenance

  • View scheduled maintenance
  • Report an issue
• Get Help

  Help Contacts

  • IT Central
    IT Central

    8:30 a.m. - 7:30 p.m. (Mon - Fri)

    Closed (Saturday and Sunday)

    Email: itcentral@newschool.edu
    Submit an IT Service Request

    646.909.4357 or dial HELP (4357) from a campus phone.

    Walk-up Hours (Starting August 30)
    UC (63 Fifth Avenue), second floor at the entrance of the Dining Commons 

    10:00 a.m. - 4:00 p.m. (Mon-Friday)
    *Please note: walk-up hours are subject to change due to Covid limitations.

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  • Campus Card Services
    Campus Card Services

    Remote Hours (email and phone):
    9:00 a.m. - 5:00 p.m. (Mon, Tue, Wed, and Thurs)
    9:00 a.m. - 4:30 p.m. (Fri)
    Closed (Saturday and Sunday)

    646-909-4472

    Email: newcard@newschool.edu

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    Walk-up/ID Card Pickup Hours:

    Fall Semester (starting October 4, 2021)

    University Center (63 Fifth Avenue), second floor at the entrance of the Dining Commons
    10:00 a.m. - 4:00 p.m. (Mon-Friday)
    Closed (Saturday and Sunday)

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  • New School ZOOM Support Hotline
    New School ZOOM Support Hotline

    Beginning in Fall 2021, there are some changes in contacting Zoom Support Hotline.

    For immediate Zoom troubleshooting support, or to report Zoombombings, call 646.909.4357 or dial HELP (4357) from a campus phone.

    Hours:
    8:30 a.m. – 7:30 p.m. (Mon-Fri)
    Closed (Saturday and Sunday)

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  • Events IT
    Events IT

    66 West 12th Street, Room 303

    Hours:
    8:00 a.m. - 10:00 p.m. (Mon - Fri)
    9:00 a.m. - 5:00 p.m. (Saturday)

    212.229.5300  x2310
    Email: eventsit@newschool.edu

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  • Adobe Enterprise Customer Service
    Adobe Enterprise Customer Service

    ecs@adobe.com
    www.adobe.com/in/company/contact.html

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  • Equipment Center
    Equipment Center

    55 West 13th Street, Room 921

    Fall 2021 Hours: 
    August 30 - December 17, 2021
    Monday:       8:30 a.m. - 10:30 p.m
    Tuesday:       8:30 a.m. - 10:30 p.m
    Wednesday:  8:30 a.m. - 10:30 p.m
    Thursday:     8:30 a.m. - 10:30 p.m
    Friday:          8:30 a.m. - 10:30 p.m
    Saturday:      10:30 a.m. - 7:30 p.m
    Sunday:         Closed

    Closed September 4, 5, 6
    Closed November 24, 25, 26, 27, 28

    646.909.4556 

    Email: eqc@newschool.edu

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  • AWS Customer Support
    AWS Customer Support

    For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.

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  • Parsons Paris
    Parsons Paris

    Student Lounge, 45 Rue Saint Roch

    Hours:
    11:30 a.m. – 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur) 
    11:30 a.m. – 12:30 p.m. (Fri)
    Email Parsons Paris Adobe Creative Cloud support.

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