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• Lab Hours

  Labs

  Closed NowArnhold Hall Lab55 W 13th St, 8th fl

  Closed NowInnovation Center6 E 16th St, 6th fl

  Closed NowInnovation Center6 E 16th St, 7th fl

  Closed NowParsons East Lab25 E 13th St

  Closed NowUniversity Center63 Fifth Ave

  • This Week — Full Schedule
  • Next Week — Full Schedule
  • Lab Hours Calendar
• Services

  Service Categories

  • Accounts and Access
    Accounts and Access

    Everything you need to know about how to access technology services at the New School.

    • MyNewSchool
    • NetID
    • New School Single Sign-On
    • Newcard
    • Non-Person Accounts
    • Password Change/Reset
  • Business Applications
    Business Applications

    Applications that support business processes enabling administrative operations at The New School. 

    • Adobe Creative Cloud for Staff
    • Banner
    • Hyperion
    • Perceptive
    • Tableau
  • Collaboration
    Collaboration

    Applications that allow you to connect and share information with people across The New School community.

    • Google Drive
    • Google Sites
    • Office 365
    • Online Meeting Platforms
    • Zoom Web Conferencing
  • Email and Calendar
    Email and Calendar

    Communicate with others and manage your schedule with The New School email and calendar services.

    • Email Alias
    • Gmail
    • Google Calendar
    • Google Groups
    • Mobile Devices (Email Setup)
  • Events Support
    Events Support

    Equipment and technical assistance for faculty and administrators presenting media in classrooms, conferences and meetings.

    • Large Scale/High Profile Events. Venue Leasing, Theatrical Performances
    • Screenings of Documentaries and Full Length Films (DCP, Blu Ray, DVD)
    • Small Scale Academic or Public Event without Specialized Technology
  • Learning Resources
    Learning Resources

    Technology resources to support your academic success.

    • Adobe Creative Cloud for Students
    • Apps Anywhere
    • AWS (Amazon Web Services)
    • Drop Box
    • Equipment Center
    • Printing
    • Qualtrics
    • Scanning
    • Technology Labs
    • VMware
    • Wireless Printing
  • Network and Phone
    Network and Phone

    Network and Phone services keep The New School community connected while on campus. 

    • Fax Online
    • Jabber Softphone
    • Residence Hall Networks
    • Telephones
    • Voicemail
    • Wireless Network
  • Office Technology
    Office Technology

    University computers and related technology used for conducting New School work. 

    • Computer Purchasing
    • Employee Guides
    • Network Share Drives
    • Printing (Office)
    • Technology Life Cycle (TLC) Program
  • Security
    Security

    Protect your computer to ensure that sensitive business information is properly safeguarded.   

    • 2-Step Login
    • Free Antivirus Software (Symantec)
    • Information Security Handbook
    • Information Security Policies and Standards
    • Secure File Transfer (SendFiles)
    • Two-Factor Authentication (Swivel PINsafe)
    • Virtual Private Network (VPN)
  • Student Life
    Student Life

    Services helping make your daily life as a student more efficient.

    • Newcard Cash and Dining Dollars
  • Training
    Training

    Learn how to use the various applications and services provided to you by The New School. 

    • Classroom Equipment Training

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  • Printing
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  • Security
  • Equipment Center
  • Wireless Network
  • MyNewSchool
• System Status

  Current Issues

  • All systems operational

  Scheduled Maintenance

  • View scheduled maintenance
  • Report an issue
• Get Help

  Help Contacts

  • Adobe Enterprise Customer Service
    Adobe Enterprise Customer Service

    ecs@adobe.com
    www.adobe.com/in/company/contact.html

  • New School ZOOM Support Hotline
    New School ZOOM Support Hotline

    For immediate Zoom troubleshooting support call 646-909-9666 (ZOOM).

    Hours
    8:00 a.m. – 9:00 p.m. (Mon-Fri)
    10:00 a.m. - 6:00 p.m. (Sat)
    Closed (Sunday)

    The New School Zoom Hotline is for immediate troubleshooting support to assist faculty, students and staff navigate to a specific zoom meeting, assist with zoom meeting controls and escalate specific issues to additional teams, ready to assist getting online classes moving.

    Zoombombings can be reported to the Zoom Hotline or via email at itcentral@newschool.edu.

  • AWS Customer Support
    AWS Customer Support

    For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.

  • Campus Card Services
    Campus Card Services

    72 Fifth Avenue, Lower Level

    Campus Card Services is currently operating remotely.

     

    9:00 a.m. - 5:30 p.m. (Mon, Tue and Thurs)
    9:00 a.m. - 6:00 p.m. (Wed)
    9:00 a.m. - 4:30 p.m. (Fri)
    Closed (Saturday and Sunday)

    646-909-4472
    Email: newcard@newschool.edu

  • Equipment Center
    Equipment Center

    55 West 13th Street, Room 921

    The EQC is closed until further notice.

    Spring Hours: 
    January 21 - May 11, 2020
    8:30 a.m. - 11:30 p.m. (Mon-Thurs)
    8:30 a.m. - 9:30 p.m. (Fri)
    9:30 a.m. - 7:30 p.m. (Sat)
    10:30 a.m. - 11:30 p.m. (Sunday)

    Closed April 12

    646.909.4556 

    Email: eqc@newschool.edu

  • Events IT
    Events IT

    66 West 12th Street, Room 303
    8:00 a.m. - 10:00 p.m. (Mon - Fri)
    9:00 a.m. - 5:00 p.m. (Saturday)
    212.229.5300  x2310
    Email: eventsit@newschool.edu

  • IT Central
    IT Central

    72 Fifth Avenue, Lower Level 

    IT Central is currently operating remotely.

    Spring Hours: 
    April 6 - April 12, 2020
    9:00 a.m. - 7:00 p.m. (Mon-Thurs)
    9:00 a.m. - 6:00 p.m. (Fri)
    9:00 a.m. - 5:00 p.m. (Saturday)
    Closed (Sunday)

    Email: itcentral@newschool.edu

    Submit an IT Service Request

    646.909.4357 or dial HELP (4357) from a campus phone.

  • Parsons Paris
    Parsons Paris

    Student Lounge, 45 Rue Saint Roch
    11:30 a.m. – 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur) 
    11:30 a.m. – 12:30 p.m. (Fri)
    Email Parsons Paris Adobe Creative Cloud support.