Frequently Asked Questions about printing in New School labs. Small Change

General Printing Information

This section answers general questions about printing at the New School.

What is the best way to print in the labs?

Save a copy of your file as a PDF. If you are using an Adobe CS program such as Illustrator, you will then see a PDF settings window. Make sure NewschoolPDF is selected as the preset. Save the PDF to Work In Progress, open it from Acrobat and print the PDF. Files printed directly from removable media (flash drive, CD, etc), the Drop Box, the web, or an email attachment may stall the printing network or may become corrupted.

Can I do double-sided printing?

Yes, double-sided printing is the default setting on all black and white printers (Exception: Mac Adobe Acrobat X defaults to single sided, you must manually change to double sided if desired). 

May I print on my own paper?

No. Printing on your own custom stock is not allowed. You will have to take your print job to an outside vendor / copy shop.

Can a non-credit student print in the labs?

No. Non-credit students do not have access to lab printing.

General Print Trouble Solutions

This section answers questions regarding problems while printing.

How do I decrease my file size so that it will print quickly and correctly?

Open your file in Acrobat Professional and choose File > Save As Other... > Optimized PDF. Make sure the optimization preset is set to "NewschoolPDF." To further streamline your file, choose Tools menu > Protection & Security > Sanitize Document to remove file settings or hidden data that may prevent it from printing properly.

When I print to color my first page prints fine by the rest of the pages print as thumbnail images?

You have selected Choose paper source by PDF page size in the Acrobat Print window. Please deselect this print option and resubmit your file.

May I print to PDF to format my file?

The "Print to PDF" function is not available on the current Mac OS supported in the labs. If you are working on a Windows PC station you may select the "Adobe PDF" Printer in your print window to print to PDF. "Printing to PDF" simply creates a PDF file from your original file. If working on a Mac, please click on the "PDF" option in the printing window to "Save As" a PDF and optimize your file in Acrobat Pro if needed.

After optimizing in Acrobat I still cannot print?

In the Print window, click the Advanced button and check the box labeled "Print As Image." Click OK and submit your file to print.


Use this section to help you when printing an Adobe Illustrator file. 

How do I reduce the DPI of an Illustrator file for print jobs?

Go to File > Print > Output > Set to "Adobe PDF" under the printer dialog box> change the dpi to 300dpi.

I saved as a PDF and my Illustrator file still will not print. What should I do?

Your file may still have some Illustrator properties that are not being read by the printer. Save a copy, choose Adobe PDF, and deselect "preserve Illustrator editing capabilities." You will still be able to edit your original Illustrator file. Open the PDF in Adobe Acrobat Pro and choose File > Save As Other... > Optimized PDF. Print the optimized PDF from Acrobat Pro.

How do I create outlines for my type in Illustrator?

Go to Type > Create Outlines. Outlines should only be created once you are done with the work. Once the outlines are created the text is not editable, so remember to save a copy of your original file before creating type outlines.

How do I flatten my artwork to prepare my Illustrator file for printing?

Go to Window > Layers. In the layers palette, click on the arrow in the upper right corner, select "Flatten artwork". You will not be able to make changes after flattening, so save a copy of your file before flattening.

How do I embed images in Illustrator?

Embedding images should only be done when you are done with the file and no further changes will be made. Once the image is embedded it cannot be changed. Go to Window > Links to open your Links palette. Select the image you want to embed. In the links palette, click on the arrow in the upper-right corner, select "Embed Image."


Use this section to help you when printing an Adobe InDesign file. 

How do I convert my InDesign file to a PDF for printing?

To convert your InDesign file to a PDF for printing, follow the below instructions:

  1. Go to File > Export. In the Export dialog box, choose "Format:" to "Adobe PDF (Print)" and select Work In Progress as your save location.

  2. In the Export Adobe PDF dialog box, make sure that "Adobe PDF Preset" is set to "NewschoolPDF." Please note that InDesign will not notify you when the conversion to PDF is complete. Larger files may take longer to process. Open the resulting file with Adobe Acrobat Pro and print.

How can I do InDesign Booklet printing?

To print an InDesign booklet, follow these steps:

  1. Create file in InDesign. Under File select Adobe PDF Presets > NewSchoolPDF1indesignbooklet1


  1. Export File as NewSchoolPDF

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  1. Save File to Works in Progress as PDF. Open File With > Adobe Acrobat Pro from the Works in Progress.

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  1. File > Print

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  1. Select Printer

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  1. Subset select > Booklet Printing

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  1. Setup Booklet Printing, select a Printer and click Print

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The Acrobat Pro booklet print settings do not give me enough control over my gutters and margins. Is there another way to print my booklet?

If you need more detailed control over your booklet print settings, you can print your booklet from InDesign as a PostScript file, then convert that file to PDF. Follow these steps:

  1. Create your booklet in InDesign

  2. Go to File > Print Booklet. This will open the "Print Booklet" dialog box.

  3. In "Print Booklet" dialog, click Print Settings. This will open the "Print Settings" dialog box.

  4. In "Print Booklet" dialog, go to "Printer:" drop-down menu and select "PostScript file."

  5. In left-hand menu tree, choose "Setup." Select your desired Paper Size, Orientation, Scale and Page Position.

  6. In left-hand menu tree, choose "Marks & Bleeds." Select your desired printer marks and bleeds.

  7. In left-hand menu tree, choose "Output." Select your desired color output settings.

  8. Click "OK" to return to "Print Booklet" dialog. In the left-hand menu tree, select "Preview" to review your document setup.

  9. Click "Print." Save your PostScript file (.ps) to the Work In Progress drive.

  10. Launch Acrobat Pro. From the "Create" menu, choose "PDF from File" and select your PostScript file. This will convert the file to PDF.

  11. Use Acrobat Pro and print as a non-booklet, double-sided print.

Note: you may need to adjust the double-sided printing options ("Long-edge vs. Short-edge Binding" on Mac, "Flip Pages Up" option on PC). See the Printing Tipsheet for details on locating these options.

I am printing my tabloid booklet double-sided on a color printer and some of my pages are cropped in half. How do I fix this?

First, make sure that "Auto-rotate and center" or "Auto-rotate pages" is not checked in the print dialog box. Then, adjust your Orientation settings under File > Print Setup.

Note that this orientation is relative to the way the page appears on your screen - for example, if your tabloid page appears in landscape orientation on your screen (ie., 17" wide by 11" tall), you will need to select "portrait" orientation in the Print Setup menu to avoid cropping.


Photoshop & U4IA

Use this section to help you when printing an Adobe Photoshop or U4IA file. 

What is the best way to print a Photoshop file in the lab?

We recommend that you save a copy as "NewSchoolPDF" and print the PDF from Acrobat.

How do I flatten my image in Photoshop?

Go to Layers > Flatten Image. You won't be able to make changes after flattening, so save a copy of your file before flattening.

How do I print in U4IA?

Follow these steps:

  1. Go to Edit > Object Information, check that the image is only one layer/raster and the correct size, maximum 8" x 10" (10" height").

  2. If there is more than one layer, merge your artwork. Go to Edit > Cutout, select the area to print using the square shape on the regions menu that pops up.

  3. If the file dimensions are too large, scale it down. Go to Design > Fancy Copy. Click Pick, select the image to be scaled, then type in 8" x 10" for width and height. If your page is set up with the 10-inch side as the width, "rotate" it by typing 90 in the angle window. Click Accept. Press File > Print. Set pages to 1.

  4. Select your printer and press Print.


Use this section for questions regarding plot printing.

How should I bring images into Autocad?

Go to Insert > Raster Image and select the image. Common image file types like .jpg, .pict, .gif, .tif, etc. can be inserted. Inserting an image that is larger than 300dpi can make the file slow to handle.

If my document does not plot correctly, is there anything else I can try?

Make sure that all of your settings are correct. If it still does not plot correctly, you can try creating a PDF first by selecting Adobe PDF as your printer, and reformatting your file. Then send your file to the plotter using Adobe Acrobat Pro.

How can I rotate my plotted image to minimize paper waste?

To rotate your image to make the most efficient use of the length of the plotter roll, follow these steps:

  1. Go to File > Print.

  2. Click Properties (Figure 1).

  3. Select Features tab (Figure 2).

  4. Check "Rotate by 90 degrees."


This section answers the questions regarding error messages when printing.

What does it mean whi I get this message, “Print job ‘File Name’ failed: unable to select a printer: printer ‘I421-B&W2-Printer’ is in error state ‘Error, Job Restarting, Error, Offline?”

The printer you have selected is down. Select a different printer and resend.

What does “Print Job ‘File Name’ Failed: You do not have permission to use this printer” mean?

You have selected a printer to which you do not have access because you are not enrolled in that department. For example, photo printers in rooms i930 and i405 at Arnhold Hall, 55 West 13th Street are only available to credit students and faculty in the Photo department.

What does “Processing Job” mean at the printer?

When the printer says "Processing Job," it means that it is currently working on outputting a print job. Please be patient while the printer finishes as larger files take more time to process.

When trying to print, why would I get a weird, coded error message on my station or at the printer?

The two most common causes of these errors are:

  • Too much complex data in the file, or too many fonts.

  • Too many objects in an Illustrator document, such as hundreds of vectors, or too many layers in a Photoshop document overwhelms the printer with too much complex data. Often, grouping objects or flattening the image will fix this. Fonts can become corrupted, when a computer crashes, for example.

To troubleshoot font problems, try using a basic font like Courier and see if the error is corrected. If it is, then one of your fonts is probably the root of the problem.

Converting your file to an optimized NewSchoolPDF document can usually correct these problems. Another solution that often works is to copy and paste the entire document/image into a new document. The original document may be corrupted.

If my job is not printing, what can I do to check?

Ask the lab staff to check the printer queues. Sometimes a large job or multiple jobs sent prior to yours can cause delays. Sending your file repeatedly in these instances, however, only makes things worse. Send your job only once.

No jobs are going from my Mac to the printer and there are “!’s” next to the printer names. What can I do?

If you encounter this problem, please report the issue to an IT staff member, and move to another station.

When I send my job to print, I get the error message, “Does not match printer attributes.” What does that mean?

You are printing to an unsupported page size. See Black & White, Color, or Plotter FAQs for lists of supported paper sizes.