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    Labs

    Closed NowArnhold Hall Lab55 W 13th St, 8th fl
    Closed NowInnovation Center6 E 16th St, 6th fl
    Closed NowInnovation Center6 E 16th St, 7th fl
    Closed NowParsons East Lab25 E 13th St
    Closed NowUniversity Center63 Fifth Ave
    • This Week — Full Schedule
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  • Services

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    • Accounts and Access
      Accounts and Access
      Everything you need to know about how to access technology services at the New School.
      • MyNewSchool
      • NetID
      • New School Single Sign-On
      • Newcard
      • Non-Person Accounts
      • Password Change/Reset
      • VPN (Virtual Private Network) for Students
    • Business Applications
      Business Applications
      Applications that support business processes enabling administrative operations at The New School. 
      • Adobe Creative Cloud for Staff
      • Banner
      • Hyperion
      • Perceptive
      • Tableau
    • Collaboration
      Collaboration
      Applications that allow you to connect and share information with people across The New School community.
      • Google Drive
      • Google Sites
      • Office 365
      • Online Meeting Platforms
      • Zoom Web Conferencing
    • Email and Calendar
      Email and Calendar
      Communicate with others and manage your schedule with The New School email and calendar services.
      • Email Alias
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      • Google Calendar
      • Google Groups
      • Mobile Devices (Email Setup)
    • Events Support
      Events Support
      Equipment and technical assistance for faculty and administrators presenting media in classrooms, conferences and meetings.
      • Large Scale/High Profile Events. Venue Leasing, Theatrical Performances
      • Screenings of Documentaries and Full Length Films (DCP, Blu Ray, DVD)
      • Small Scale Academic or Public Event without Specialized Technology
    • Learning Resources
      Learning Resources
      Technology resources to support your academic success.
      • Adobe Creative Cloud for Students
      • AWS (Amazon Web Services)
      • Cloud Desktop
      • Drop Box
      • Equipment Center
      • Gartner Research Portal
      • Laptop Printing
      • Printing
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      • Technology Labs
      • VMware
    • Network and Phone
      Network and Phone
      Network and Phone services keep The New School community connected while on campus. 
      • Fax Online
      • Jabber Softphone
      • Residence Hall Networks
      • Telephones
      • Voicemail
      • Wireless Network
    • Office Technology
      Office Technology
      University computers and related technology used for conducting New School work. 
      • Employee Guides
      • Laptop Choice Program
      • Network Share Drives
      • Printing (Office)
    • Security
      Security
      Protect your computer to ensure that sensitive business information is properly safeguarded.   
      • 2-Step Login
      • Information Security Handbook
      • Information Security Policies and Standards
      • Secure File Transfer (Secure Send)
      • Two-Factor Authentication (Swivel PINsafe)
      • Virtual Private Network (VPN) for Faculty & Staff
    • Student Life
      Student Life
      Services helping make your daily life as a student more efficient.
      • Newcard Cash and Dining Dollars
    • Training
      Training
      Learn how to use the various applications and services provided to you by The New School. 
      • Classroom Equipment Training

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  • System Status

    Current Issues

    • All systems operational

    Scheduled Maintenance

    • View scheduled maintenance
    • Report an issue
  • Get Help

    Help Contacts

    • IT Central
      IT Central

      Summer Session (5/31/2022 - 8/12/2022) hours:

      8:30 a.m. - 7:30 p.m. (Mon - Thu)

      9:00 a.m. - 6:00 p.m. (Fri)

      Closed Juneteenth 6/20/2022

      Closed Independence Day 7/4/2022

      Closed (Saturday and Sunday)

      Email: itcentral@newschool.edu
      Submit an IT Service Request

      646.909.4357 or dial HELP (4357) from a campus phone.

      Walk-up Hours:
      UC (63 Fifth Avenue), second floor at the entrance of the Dining Commons 

      10:00 a.m. - 3:00 p.m. (Mon - Fri)

      *Please note: walk-up hours are subject to change due to Covid limitations.


    • Campus Card Services
      Campus Card Services

      Walk-up/ID Card Pickup Hours:

      Summer Semester (starting May 31, 2022)

      University Center (63 Fifth Avenue), second floor at the entrance of the Dining Commons
      10:00 a.m. - 2:00 p.m. (Monday-Thursday)

      10:00 a.m. - 1:00 p.m. (Friday)

      Closed (Saturday, Sunday, and university observed holidays)

      Phone: 646-909-4472

      Email: newcard@newschool.edu

       


      Remote Hours (email and phone):

      9:00 a.m. - 5:00 p.m. (Mon -Thurs)
      9:00 a.m. - 4:30 p.m. (Fri)
      Closed (Saturday and Sunday)

      Phone: 646-909-4472
      Email: newcard@newschool.edu


    • New School ZOOM Support Hotline
      New School ZOOM Support Hotline

      Beginning in Fall 2021, there are some changes in contacting Zoom Support Hotline.

      For immediate Zoom troubleshooting support, or to report Zoombombings, call 646.909.4357 or dial HELP (4357) from a campus phone.

      Hours:
      8:30 a.m. – 7:30 p.m. (Mon-Fri)
      Closed (Saturday and Sunday)


    • Events IT
      Events IT

      66 West 12th Street, Room 303

      Hours:
      8:00 a.m. - 10:00 p.m. (Mon - Fri)
      9:00 a.m. - 5:00 p.m. (Saturday)

      212.229.5300  x2310
      Email: eventsit@newschool.edu


    • Adobe Enterprise Customer Service
      Adobe Enterprise Customer Service

      ecs@adobe.com
      www.adobe.com/in/company/contact.html


    • Equipment Center
      Equipment Center

      55 West 13th Street, Room 921

      Summer 2022 Hours: 
      May 31 - August 13, 2022
      Monday:       8:30 a.m. - 10:30 p.m
      Tuesday:       8:30 a.m. - 10:30 p.m
      Wednesday:  8:30 a.m. - 10:30 p.m
      Thursday:     8:30 a.m. - 10:30 p.m
      Friday:          8:30 a.m. - 10:30 p.m
      Saturday:      10:30 a.m. - 7:30 p.m
      Sunday:         Closed

      Closed June 18-20, July  2-4

      646.909.4556 

      Email: eqc@newschool.edu

    • AWS Customer Support
      AWS Customer Support

      For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.


    • Parsons Paris
      Parsons Paris

      Student Lounge, 45 Rue Saint Roch

      Hours:
      11:30 a.m. – 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur) 
      11:30 a.m. – 12:30 p.m. (Fri)
      Email Parsons Paris Adobe Creative Cloud support.


    • Getting Started Guide for Students

      Getting Started Guide for Students

      Whether on- or off- campus, this helpful Information Technology (IT) resource guide outlines the necessary steps and tools you need to support your work and studies, connect and collaborate with classmates, faculty, and staff, and make the most of your New School experience.

      Learn More

Google Storage Changes

Google announced significant storage changes that will greatly impact The New School community as they will no longer be offering unlimited storage for their...

Learn More

Enhanced Remote Support and Resources from IT

Information Technology (IT) has been strengthening the critical on- and off-campus tech services and support provided to New School students, faculty, and staff during this remote...

Learn More

Service & Software Deals

Check out tech discounts available to The New School community.

Learn More

Remote Work Technology Guide

Information Technology offers a variety of services that enable a remote work environment as part of the My Digital Workspace initiative. This range of services allows you to use...

Learn More

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 Get Help

  • The New School IT Central
  • 646.909.4357 or dial HELP (4357) from a campus phone.
  • itcentral@newschool.edu

 Submit an IT Service Request

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