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  • Lab Hours

    Labs

    Closed NowArnhold Hall Lab55 W 13th St, 8th fl10:00am — 6:00pm
    Closed NowInnovation Center6 E 16th St, 6th fl10:00am — 6:00pm
    Closed NowInnovation Center6 E 16th St, 7th fl10:00am — 6:00pm
    Closed NowParsons East Lab25 E 13th St10:00am — 6:00pm
    Closed NowUniversity Center63 Fifth Ave10:00am — 6:00pm
    • This Week — Full Schedule
    • Next Week — Full Schedule
    • Lab Hours Calendar
  • Services

    Service Categories

    • Accounts and Access
      Accounts and Access
      Everything you need to know about how to access technology services at the New School.
      • MyNewSchool
      • NetID
      • New School Single Sign-On
      • Newcard
      • Non-Person Accounts
      • Password Change/Reset
      • VPN (Virtual Private Network) for Students
    • Business Applications
      Business Applications
      Applications that support business processes enabling administrative operations at The New School. 
      • Adobe Creative Cloud for Staff
      • Banner
      • Hyperion
      • Perceptive
      • Tableau
    • Collaboration
      Collaboration
      Applications that allow you to connect and share information with people across The New School community.
      • Office 365
      • Online Meeting Platforms
      • Zoom Web Conferencing
    • Events Support
      Events Support
      Equipment and technical assistance for faculty and administrators presenting media in classrooms, conferences and meetings.
      • Large Scale/High Profile Events. Venue Leasing, Theatrical Performances
      • Screenings of Documentaries and Full Length Films (DCP, Blu Ray, DVD)
      • Small Scale Academic or Public Event without Specialized Technology
    • Google Services
      Google Services
      The New School provides access to Google services for productivity, communication, and collaboration via Google Workspace for Education. 
      • Gmail
      • Google Calendar
      • Google Drive
      • Google Groups
      • Google Sites
    • Learning Resources
      Learning Resources
      Technology resources to support your academic success.
      • Adobe Creative Cloud for Students
      • AWS (Amazon Web Services)
      • Cloud Desktop
      • Drop Box
      • Equipment Center
      • Gartner Research Portal
      • Laptop Printing
      • Printing
      • Qualtrics
      • Scanning
      • Technology Labs
    • Network and Phone
      Network and Phone
      Network and Phone services keep The New School community connected while on campus. 
      • Fax Online
      • Jabber Softphone
      • Residence Hall Networks
      • Telephones
      • Voicemail
      • Wireless Network
    • Office Technology
      Office Technology
      University computers and related technology used for conducting New School work. 
      • Employee Guides
      • Laptop Choice Program
      • Network Share Drives
      • Printing (Office)
    • Security
      Security
      Protect your computer to ensure that sensitive business information is properly safeguarded.   
      • Information Security Handbook
      • Information Security Policies and Standards
      • Multi-factor Authentication
      • Secure File Transfer (Secure Send)
      • Virtual Private Network (VPN) for Faculty & Staff
    • Student Life
      Student Life
      Services helping make your daily life as a student more efficient.
      • Newcard Cash and Dining Dollars
    • Training
      Training
      Learn how to use the various applications and services provided to you by The New School. 
      • Classroom Equipment Training

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  • System Status

    Current Issues

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    Scheduled Maintenance

    • View scheduled maintenance
    • Report an issue
  • Get Help

    Help Contacts

    • IT Central
      IT Central

      Spring Semester  (1/23/2023 - 5/17/2023) 
      Monday - Friday 8:30 a.m. - 7:30 p.m.
      Closed (Saturday, Sunday, and university-observed holidays)

      Email: itcentral@newschool.edu
      Submit an IT Service Request

      646.909.4357 or dial HELP (4357) from a campus phone.

      Walk-up Hours:
      Monday - Friday 10:00 a.m. - 1:30 p.m. and 2:00 p.m. - 4:00 p.m.

      University Center (63 Fifth Ave.) Second Floor Lobby 

      *Please note: walk-up hours are subject to change due to Covid limitations.


    • Campus Card Services
      Campus Card Services

      Walk-up/ID Card Pickup Hours:
      Monday- Friday 10:00am to 4:00pm
      Closed (Saturday, Sunday, and university observed holidays)

      72 Fifth Avenue Lower Level (Welcome Center Building)

      Phone: 646-909-4472
      Email: newcard@newschool.edu 


      Remote Hours (email and phone):
      9:00 a.m. - 5:00 p.m. (Mon -Thurs)
      9:00 a.m. - 4:30 p.m. (Fri)
      Closed (Saturday and Sunday and University observed holidays)

      Phone: 646-909-4472
      Email: newcard@newschool.edu


    • Events IT
      Events IT

      66 West 12th Street, Room 303

      Hours:
      8:00 a.m. - 10:00 p.m. (Mon - Fri)
      9:00 a.m. - 5:00 p.m. (Saturday)

      212.229.5300  x2310
      Email: eventsit@newschool.edu


    • Equipment Center
      Equipment Center

      55 West 13th Street, Room 921

      Spring 2023 Hours: 
      January 23 - May 17, 2023
      Monday:       8:30 a.m. - 10:30 p.m
      Tuesday:       8:30 a.m. - 10:30 p.m
      Wednesday:  8:30 a.m. - 10:30 p.m
      Thursday:     8:30 a.m. - 10:30 p.m
      Friday:          8:30 a.m. - 10:30 p.m
      Saturday:      10:30 a.m. - 7:30 p.m
      Sunday:         Closed

      Closed February 20

      646.909.4556 

      Email: eqc@newschool.edu

    • Adobe Enterprise Customer Service
      Adobe Enterprise Customer Service

      ecs@adobe.com
      www.adobe.com/in/company/contact.html


    • AWS Customer Support
      AWS Customer Support

      For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.


    • Parsons Paris
      Parsons Paris

      Student Lounge, 45 Rue Saint Roch

      Hours:
      11:30 a.m. – 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur) 
      11:30 a.m. – 12:30 p.m. (Fri)
      Email Parsons Paris Adobe Creative Cloud support.


    • Getting Started Guide for Students

      Getting Started Guide for Students

      Whether on- or off- campus, this helpful Information Technology (IT) resource guide outlines the necessary steps and tools you need to support your work and studies, connect and collaborate with classmates, faculty, and staff, and make the most of your New School experience.

      Learn More

    • Multi-factor Authentication Service Rollout Banner

      Multi-factor Authentication for Google Services

      Starting October 2022, will be rolling out multi-factor authentication on Google services including Gmail, Drive, and Calendar for New School students, faculty, and staff.

      Learn More

    • Multi-factor Guide for International Students

      International Students: Multi-factor Guide

      International students should review this multi-factor guide before traveling to the U.S. 

      Learn More

Information Technology Pop-In and Virtual Sessions

Information Technology Pop-In and Virtual Sessions 

Learn More

Faculty Getting Started Guide

Check out the getting started guide for faculty.

Learn More

Service & Software Deals

Check out tech discounts available to The New School community.

Learn More

Google Storage Changes

Google announced significant storage changes that will greatly impact The New School community as they will no longer be offering unlimited storage for their...

Learn More

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 Get Help

  • The New School IT Central
  • 646.909.4357 or dial HELP (4357) from a campus phone.
  • itcentral@newschool.edu

 Submit an IT Service Request

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