Information Technology

• Every faculty member receives a New School account. This account helps you access many New School services.
• To claim your account, follow the New School Account Setup Guide. You will need your N-Number, which is sent to your personal email when you are accepted into the university.
• To ensure your account remains secure, you will be required to enroll in DUO multi-factor authentication.

• MyNewSchool is the student portal where you can find important information and services.
• After 24 hours of claiming your account, log in to MyNewSchool to explore.

• Your New School email is where you will receive important messages from the university.
• Log in as soon as you can after claiming your account.
• Learn more about Gmail and other Google services.

• Connect to the “newschool” wifi network when you arrive.

• New School faculty and students have access to a wide range of software. Check out essential software provided by Information technology as well as additional software & hardware deals.

• The teaching and presentation technology located in the classrooms on campus is managed by Information Technology.
• Request classroom equipment training prior to your first class and we will schedule a time with you to review how to use the equipment in your classrooms.

• If you need to print on campus, set up your devices first.
  • If you plan on printing from your personal laptop to printers in the technology labs, download the laptop printing software.
  • Download the Pharos Print app for Apple or Android devices then set up the app on your phone following these instructions. This is required to release print jobs at printers in technology labs.
  • Learn how to print in technology labs.
• Faculty also have the option to print from the Faculty Resource Center. Learn more about the Faculty Resource Center and additional faculty resources here.

There are many tech spaces on campus where you can get help and use computers. Look for technology labs, the Equipment Center, and IT Central.

Please redirect your request to Student and Academic Systems (sas@newschool.edu) if your query is related to:

• Creating Canvas user accounts;
• Adding users to a Canvas course;
• Fixing login issues with Canvas;
• Publishing a Canvas course;

You can also contact the 24/7 Canvas Help Hotline by clicking the “Get Help” icon in the menu bar within Canvas or calling the Canvas Support Hotline directly at +1 (833) 225-1545.

Please redirect your request to onlinelearning@newschool.edu if your query is regarding:

• Setting up and designing a course on Canvas;
• Consulting on online pedagogy and best practices;
• Reviewing a course on Canvas;
• Importing content from another Canvas course;
• Using different Canvas tools for your course (e.g. assignments, quizzes, gradebook);
• Using or integrating any other online education tool in Canvas or otherwise (e.g. MURAL, Hypothesis, VoiceThread, Badges, Examity).
• Reopening a closed Canvas course;
• Creating/duplicating a Canvas course shell;
• Cross-listing Canvas courses;
• Allowing Admin access for a college sub-account.

If you are having issues with grading, please contact Registration and Records (regandrecords@newschool.edu).

For support for Starfish and Degreeworks, please contact Student and Academic Systems (sas@newschool.edu).

Faculty can find many additional resources in Guru.