About IT
What We Do
The Information Technology (IT) team shapes a modern, resilient digital ecosystem that empowers teaching, learning, and administrative success across our university community. Our work is driven by five core commitments:
Resilience and Trust
Building a secure, high-performing foundation that keeps our campus seamlessly connected and protected.
Academic Empowerment
Supporting the educational experience through reliable academic technology, modern teaching and learning spaces, and campus event support.
Human-Centered Experience
Delivering intuitive, frictionless, and high-touch support for every user.
Platforms for Innovation
Delivering scalable systems and digital platforms that enable university operations and power campus initiatives.
Talent and Culture
Cultivating a collaborative team dedicated to operational excellence and modern service delivery.
We are your strategic digital partner. Beyond maintaining daily systems, we help design technology solutions aligned with the university’s evolving vision by delivering measurable impact through proactive, efficient, and reliable leadership.
Who We Are
Office of the CIO
The Office of the CIO provides strategic direction for the IT enterprise in support of the mission and vision of the university. The core priority of the office is the support of all university constituents and their varied activities at the university by leveraging technology and innovation, as well as through support provided by the team of people that make up the Department of Information Technology.
Through collaboration and partnership across the university, the Office of the CIO creates organizational value and opportunity. Coordinated strategic planning is a key element of these relationships.
With the leadership of the overall Information Technology organization and university-wide partnerships, the office supports the vision of excellence in teaching, learning, research, and the exploration of intellectual and creative thought at The New School.
Foundation Technology
Academic Technology
Learning Spaces
Events IT
Offers specialized support for classroom and computer lab technology, and provides technical assistance for events and instructional spaces throughout the campus.
Learning Space Operations provides first-level support for the technology in the public labs and classrooms. You can find the Staffed Lab hours at Lab Hours. The lab locations can be found at Lab Locations. The services provided by Learning Spaces can be found on the Technology Lab and Printing page.
The Collaborative Technology team provides third-level technical support for instructional spaces as well as maintains, designs, and updates the equipment and the software used in these locations throughout campus.
Events IT provides equipment and technical assistance to faculty and administrators presenting media in classrooms, conferences, and meetings, and technical support for staging events in auditoriums and other event spaces.
Customer Experience
IT Central
Customer Success
Delivers front-line customer service and support for the university community through IT Central, manages the university’s computer assets, and drives continuous improvement initiatives to enhance the overall user experience.
IT Central is the University’s Information Technology Service Desk. They are the IT forefront providing technical support via the ticketing system, phone, and in the classroom or office. Service requests are received and resolved on the spot or are escalated to our level 2 or level 3 support. Requests range from creating an account for a service to reporting an issue with technology. Relationship managers provide that extra support to our community, handling cases that require that extra attention.
The Customer Success team serves as the strategic engine driving hardware lifecycle governance, service quality, and user experience across the university’s IT ecosystem.
On the asset side, the team enforces end-to-end inventory integrity, orchestrating everything from data-driven hardware procurement and the “Laptop Choice” program to multi-year computer refresh cycles, offboarding asset recovery, and strict audit compliance.
Simultaneously, the Customer Success arm focuses on community engagement and platform operations, analyzing Voice of the Customer (VoC) sentiment, resolving executive escalations, and optimizing Service Management platforms like TeamDynamix, iPass, and MyNewSchool.
By maintaining institutional knowledge architecture, automating support workflows, and coordinating university-wide change control and communications, the team ensures that IT operations remain fiscally responsible, secure, and seamlessly aligned with academic and administrative needs
Enterprise Product Management
Oversees core systems serving the university community, partnering with constituents in the selection, development, and implementation of a wide range of enterprise software applications and services, including the Banner student information system, Workday HR and Finance systems, Salesforce, University Chatbot, and many others.
Enterprise Infrastructure
Enterprise Systems
Enterprise Applications
Integrated Communications
Web Development
The Enterprise Infrastructure team handles many of the behind-the-scenes aspects of Information Technology at the New School. We are responsible for the technical infrastructure, security, and maintaining and developing online tools such as MyNewSchool and the university catalog.
Maintains servers and storage and manages applications and services supporting critical aspects of our technical infrastructure.
The Enterprise Product Management group oversees core systems that serve the university community. We partner with our constituents in the selection, development, and implementation of enterprise software applications and services.
Supports the university’s communication networks, from the network wall jack a lab computer connects to, the wireless system for our mobile devices, to the phones used throughout campus.
Enhances and maintains existing online applications such as MyNewSchool, while developing new applications to meet the evolving online needs of our university
IT Operations
Project and Portfolio Management & Business Analysis
IT Business Operations
Project Management and Business Analysis
Supports the university’s financial, administrative, and enterprise software needs to help ensure thoughtful, cost-effective stewardship of technology resources.
IT Budget & Financial Planning: Supports capital and operating budget planning, financial tracking, and fiscal forecasting across IT divisions.
- Strategic Planning: Facilitates forward-looking technology roadmaps that align departmental priorities and IT investments with the university’s broader academic and operational vision.
- Software Asset Management: Maintains the university’s software portfolio in alignment with institutional policy, governance guidelines, and licensing compliance.
The IT Project Portfolio Management Office (PPMO) oversees project governance by providing a structure for aligning IT strategy with business strategy.
By following a set framework of processes and workflow we can produce measurable results toward achieving project goals. We aim to ensure that each request aligns with The New School’s overarching objectives, as well as our IT ecosystem. We take steps to fully understand the business and stakeholder needs while taking into account data security and privacy, resources, and budget needed to implement and support the initiative, as well as the impact on our community.
Information Security
Information Security
Works to maintain the safety of our data, develops policy and guidance to protect our technical assets, and looks to increase awareness of information security at our institution.
Vision
To enrich and empower The New School community through expert knowledge, innovative technology, and exceptional customer service, in alignment and support of the overall university vision and mission.
Mission
Deliver innovative technology solutions, services, and support that foster measurable outcomes in academics, enrollment, alumni engagement, campus life, and community outreach. Through strategic partnerships and leadership, Information Technology engages across the university to support and elevate The New School experience. As a team, we strive for accountability and a culture of continual assessment and improvement.
Values
Trust
We are focused on establishing and maintaining the trust of our community through partnership and openness
Transparency
We are dedicated to open and clear communication regarding our work on behalf of the university
Excellence
We strive towards excellence in all of our operations
Collaboration
We value listening and engagement with all members of the community
Innovation
We seek next level improvement through thoughtful and meaningful innovation in service and technology
Service
We are a service-first organization, committed to top-tier support
Reflection
We continuously look within for improvement and enhanced accountability
Culture
We value a culture of respect, inclusion, care, development, and thoughtfulness both within our team as well as across the university