IT ENHANCED SUPPORT

IT Enhanced Support offers support services that include more specialized and tailored topics like assisting with at-home WiFi issues, dedicated Zoom training, personal laptop setup, and getting started assistance. Contact IT Central at itcentral@newschool.edu for more information.

IT Central

Fall Semester (8/29/2022 - 12/18/2022) hours:

8:30 a.m. - 7:30 p.m. (Mon - Fri)

Closed (Saturday, Sunday, and university observed holidays)

Email: itcentral@newschool.edu
Submit an IT Service Request

646.909.4357 or dial HELP (4357) from a campus phone.

Walk-up Hours:
UC (63 Fifth Avenue), second floor at the entrance of the Dining Commons 

10:00 a.m. - 3:00 p.m. (Mon - Fri)

*Please note: walk-up hours are subject to change due to Covid limitations.

Campus Card Services

Walk-up/ID Card Pickup Hours:

72 Fifth Ave. Lower Level until the strike is over

Hours:
Monday- Tuesday 
10:00am to 4:00pm
Wednesday
10:00am to 1:00pm
Closed (Saturday, Sunday, and university observed holidays)

Phone: 646-909-4472

Email: newcard@newschool.edu

 

Remote Hours (email and phone):

9:00 a.m. - 5:00 p.m. (Mon -Thurs)
9:00 a.m. - 4:30 p.m. (Fri)
Closed (Saturday and Sunday and University observed holidays)

Phone: 646-909-4472
Email: newcard@newschool.edu

New School ZOOM Support Hotline

Beginning in Fall 2021, there are some changes in contacting Zoom Support Hotline.

For immediate Zoom troubleshooting support, or to report Zoombombings, call 646.909.4357 or dial HELP (4357) from a campus phone.

Hours:
8:30 a.m. – 7:30 p.m. (Mon-Fri)
Closed (Saturday and Sunday)

Events IT

66 West 12th Street, Room 303

Hours:
8:00 a.m. - 10:00 p.m. (Mon - Fri)
9:00 a.m. - 5:00 p.m. (Saturday)

212.229.5300  x2310
Email: eventsit@newschool.edu

Adobe Enterprise Customer Service

ecs@adobe.com
www.adobe.com/in/company/contact.html

Equipment Center

55 West 13th Street, Room 921

Summer 2022 Hours: 
August 29 - December 17, 2022
Monday:       8:30 a.m. - 10:30 p.m
Tuesday:       8:30 a.m. - 10:30 p.m
Wednesday:  8:30 a.m. - 10:30 p.m
Thursday:     8:30 a.m. - 10:30 p.m
Friday:          8:30 a.m. - 10:30 p.m
Saturday:      10:30 a.m. - 7:30 p.m
Sunday:         Closed

Closed September 3-5, November 23-27

646.909.4556 

AWS Customer Support

For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.

Parsons Paris

Student Lounge, 45 Rue Saint Roch

Hours:
11:30 a.m. – 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur) 
11:30 a.m. – 12:30 p.m. (Fri)
Email Parsons Paris Adobe Creative Cloud support.