IT ENHANCED SUPPORT

IT Enhanced Support offers support services that include more specialized and tailored topics like assisting with at-home WiFi issues, dedicated Zoom training, personal laptop setup, and getting started assistance. Contact IT Central at itcentral@newschool.edu for more information.

IT Central

Spring hours:

8:30 a.m. - 7:30 p.m. (Mon - Fri)
Closed (Saturday and Sunday)

Email: itcentral@newschool.edu
Submit an IT Service Request

646.909.4357 or dial HELP (4357) from a campus phone.

Walk-up Hours:
UC (63 Fifth Avenue), second floor at the entrance of the Dining Commons 

10:00 a.m. - 3:00 p.m. (Mon - Fri)

*Please note: walk-up hours are subject to change due to Covid limitations.


Campus Card Services

Remote Hours (email and phone):

9:00 a.m. - 5:00 p.m. (Mon -Thurs)
9:00 a.m. - 4:30 p.m. (Fri)
Closed (Saturday and Sunday)

Phone: 646-909-4472
Email: newcard@newschool.edu


Walk-up/ID Card Pickup Hours:

Spring Semester (starting January 24, 2022)

**Altered Hours During Spring Break

11:00 a.m. - 3:00 p.m. (Mon-Fri, March 14, 2022 to March 18, 2022) **

University Center (63 Fifth Avenue), second floor at the entrance of the Dining Commons
10:00 a.m. - 4:00 p.m. (Mon-Friday) Please note altered hours during the spring break (March 14, 2022 to March 18, 2022)
Closed (Saturday and Sunday)

**Altered Hours During Spring Break

11:00 a.m. - 3:00 p.m. (Mon-Fri, March 14, 2022 to March 18, 2022)**

Phone: 646-909-4472
Email: newcard@newschool.edu


New School ZOOM Support Hotline

Beginning in Fall 2021, there are some changes in contacting Zoom Support Hotline.

For immediate Zoom troubleshooting support, or to report Zoombombings, call 646.909.4357 or dial HELP (4357) from a campus phone.

Hours:
8:30 a.m. – 7:30 p.m. (Mon-Fri)
Closed (Saturday and Sunday)


Events IT

66 West 12th Street, Room 303

Hours:
8:00 a.m. - 10:00 p.m. (Mon - Fri)
9:00 a.m. - 5:00 p.m. (Saturday)

212.229.5300  x2310
Email: eventsit@newschool.edu


Adobe Enterprise Customer Service
Equipment Center

55 West 13th Street, Room 921

Summer 2022 Hours: 
May 31 - August 13, 2022
Monday:       8:30 a.m. - 10:30 p.m
Tuesday:       8:30 a.m. - 10:30 p.m
Wednesday:  8:30 a.m. - 10:30 p.m
Thursday:     8:30 a.m. - 10:30 p.m
Friday:          8:30 a.m. - 10:30 p.m
Saturday:      10:30 a.m. - 7:30 p.m
Sunday:         Closed

Closed June 18-20, July  2-4

646.909.4556 


AWS Customer Support

For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.


Parsons Paris

Student Lounge, 45 Rue Saint Roch

Hours:
11:30 a.m. – 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur) 
11:30 a.m. – 12:30 p.m. (Fri)
Email Parsons Paris Adobe Creative Cloud support.