IT ENHANCED SUPPORT

IT Enhanced Support offers support services that include more specialized and tailored topics like assisting with at-home WiFi issues, dedicated Zoom training, personal laptop setup, and getting started assistance. Contact IT Central at itcentral@newschool.edu for more information.

IT Central

Spring Hours 

7:45 a.m. - 9:00 p.m. (Mon -Thur)

7:45 a.m. - 7:00 p.m. (Fri)

Closed (Saturday and Sunday)

Email: itcentral@newschool.edu

Submit an IT Service Request

646.909.4357 or dial HELP (4357) from a campus phone.


Campus Card Services

Campus Card Service is currently operating remotely

Hours:
9:00 a.m. - 5:30 p.m. (Mon, Tue and Thurs)
9:00 a.m. - 6:00 p.m. (Wed)
9:00 a.m. - 4:30 p.m. (Fri)
Closed (Saturday and Sunday)

646-909-4472
Email: newcard@newschool.edu


New School ZOOM Support Hotline

For immediate Zoom troubleshooting support call 646-909-9666 (ZOOM).

Hours:
8:00 a.m. – 9:00 p.m. (Mon-Fri)
10:00 a.m. - 6:00 p.m. (Sat)
Closed (Sunday)

The New School Zoom Hotline is for immediate troubleshooting support to assist faculty, students and staff navigate to a specific zoom meeting, assist with zoom meeting controls and escalate specific issues to additional teams, ready to assist getting online classes moving.

Zoombombings can be reported to the Zoom Hotline or via email at itcentral@newschool.edu.


Events IT

66 West 12th Street, Room 303

Hours:
8:00 a.m. - 10:00 p.m. (Mon - Fri)
9:00 a.m. - 5:00 p.m. (Saturday)

212.229.5300  x2310
Email: eventsit@newschool.edu


Adobe Enterprise Customer Service
Equipment Center

55 West 13th Street, Room 102

Spring 2021
Please note changes to our regular operations

Hours: 
January 19 - May 10, 2021
11:30 a.m. - 7:30 p.m. (Tues-Fri)

The Equipment Center will be closed Saturday-Monday and open Tuesday-Friday

646.909.4556 


AWS Customer Support

For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.


Parsons Paris

Student Lounge, 45 Rue Saint Roch

Hours:
11:30 a.m. – 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur) 
11:30 a.m. – 12:30 p.m. (Fri)
Email Parsons Paris Adobe Creative Cloud support.