What We Do

The Information Technology (IT) team is committed to providing our students, faculty, staff, and additional university partners with a technology environment and services that supports and enhances the teaching, learning, and administrative needs of the university community. We are guided by several dominant principles:

  1. Ensure the core technology structure is stable, secure, and reliable
  2. Enable the academic core and the initiatives of the university
  3. Provide remarkable customer support and always look towards continual improvement
  4. Provide a foundation and vision for innovation
  5. Develop and foster excellence and growth among all IT employees

We are your partner. We are here to enable and empower you by providing technology, services, and support that align with the mission and priorities of the university. We seek to achieve measurable results. Our ethos is to be proactive, innovative, efficient, supportive, and accountable in everything that we do on behalf of the university.

The IT department consists of:

Foundation Technology

Academic Technology

Offers specialized support for classroom and computer lab technology, manages equipment reservations for media projects through the Equipment Center, and provides technical assistance for events and instructional spaces throughout the campus.

Customer Experience

Delivers front-line customer service and support for the university community through IT Central, manages the university's computer assets, and drives continuous improvement initiatives to enhance the overall user experience.

Enterprise Product Management

Oversees core systems serving the university community, partnering with constituents in the selection, development, and implementation of a wide range of enterprise software applications and services, including the Banner student information system, Workday HR and Finance systems, Salesforce, University Chatbot, and many others.

Enterprise Infrastructure

Manages the technical infrastructure and security of Information Technology, overseeing online tools, maintaining servers and applications, supports collaboration, communication, and campus networks, maintains and updates physical security systems, and enhances existing web applications to meet the university's evolving needs.

Information Security & Privacy Office

Develops, implements, and maintains the Information Security and Privacy Program (ISPP) to ensure a university-wide approach to managing information security and privacy that respects individual rights, maintains the confidentiality, integrity, and availability of information resources, and complies with relevant laws and regulations. This office seeks to create and maintain an overall culture of cybersecurity and privacy awareness across the university.

IT Operations

Project and Portfolio Management & Business Analysis

Governs IT project alignment with business strategy by implementing a structured framework that ensures each request supports The New School’s overarching objectives, while fully understanding stakeholder needs, data security, resource allocation, and community impact.

Additionally, this area helps to support overall IT operations in talent management, budget, contracts, and other core initiatives and operations.

Innovation Center

Innovation Center

Fosters a culture of innovation by promoting transdisciplinary practices and serving as a launchpad for new ventures involving frontier technologies such as Quantum Computing, Artificial Intelligence, and Extended Reality, while creating an ecosystem that unites faculty, students, industry partners, and policymakers to develop prototypes and solutions through programs in design, social research, and the arts.

Vision

To enrich and empower The New School community through expert knowledge, innovative technology, and exceptional customer service, in alignment and support of the overall university vision and mission.

Mission

Deliver innovative technology solutions, services, and support that foster measurable outcomes in academics, enrollment, alumni engagement, campus life, and community outreach. Through strategic partnerships and leadership, Information Technology engages across the university to support and elevate The New School experience. As a team, we strive for accountability and a culture of continual assessment and improvement.

Values

  • Trust: We are focused on establishing and maintaining the trust of our community through partnership and openness
  • Transparency: We are dedicated to open and clear communication regarding our work on behalf of the university
  • Excellence: We strive towards excellence in all of our operations
  • Collaboration: We value listening and engagement with all members of the community
  • Innovation: We seek next level improvement through thoughtful and meaningful innovation in service and technology
  • Service: We are a service-first organization, committed to top-tier support
  • Reflection: We continuously look within for improvement and enhanced accountability
  • Culture: We value a culture of respect, inclusion, care, development, and thoughtfulness both within our team as well as across the university

How to Get Support

Call

646-909-4357

Mon-Fri

8:30 a.m. - 7:30 p.m.

Walk-in

71 Fifth Ave, Floor 9

Mon - Fri

10:00 a.m. - 4:00 p.m.

Support Portal

services.newschool.edu