Use this FAQ for answers to frequently ask questions about secure file transfers.

Who may use the service?

New School faculty and staff may send and receive messages and files through Secure File Transfer. Files can be sent to or requested from non-New School users.

How do I delete a file?

When the link(s) to a file expires or is deleted, the file is removed almost immediately. To manually delete a file:

  1. Log in to the Secure Send portal with your NetID and password

  2. Click FileLink from top menu

  3. Click Delete for all links to the file you wish to delete

What if I need to extend the time my file is available for download?

You may either create a new link or you may extend the expiration date for a link for up to seven days:

  1. Log in to the Secure Send portal with your NetID and password

  2. Click FileLink from top menu

  3. Click Update next to the FileLink of the file you want to extend the expiration date for

  4. Edit the link expires date

How can I send a file that exceeds the quota?

Please contact IT Central to request a temporary quota increase.

How do I transfer a group of files or a folder?

Zip the files, or a folder and its contents, into a single file. Then attach or upload the zipped file.

Can I store files using Secure File Transfer?

Secure File Transfer is used to send and receive files; however, it is not a file storage service. Files are automatically removed from the server when the links expire.

How can non-New School users download secure files?

If you have sent a file to a non-New School user, they must first register in order to download the file. To do so the non-New School user must:

  1. Click the Message URL link in the email sent to them when you sent a secure file. 

  2. Enter the Access Pass that was sent in the same email when prompted.

  3. Fill in the required registration fields to register.

  4. You will then be able to download the file.