Frequently asked questions about the Adobe Creative Cloud.

DO NOT UPGRADE ADOBE!

In October 2018, Adobe will offer upgrades for its Adobe Creative Cloud applications but DO NOT UPGRADE to these new versions.

Why You Shouldn't Upgrade
Lab and classroom computers cannot be upgraded until sometime in early 2019 due to changes in Adobe's licensing with universities. Until Adobe provides new licensing for the latest versions, upgrading your personal copies of Adobe apps may cause compatibility issues with opening or editing projects on university computers.

What if You Do Upgrade
If you do upgrade Adobe, you should also install older versions of the upgraded applications and use these older versions to create and edit your Adobe files. This will ensure that you can also open and edit these files on our lab and classroom computers. Step by step instructions on how to install older versions of Adobe applications can be found below.

More information will be added as it becomes available from Adobe.

How do I download the software?

Download your Home-Use subscription through your MyNewSchool account. See the Download Instructions for details.

I opted-in for Adobe access, but my account still shows as expiring or in trial mode

If you already have Adobe Creative Cloud installed and would like to switch to the new, Enterprise New School-provided version, you must sign out of the trial or personal version and then sign into your New School netID account - even if you have previously redeemed the software with your New School email address.

*Please close any open Adobe applications, prior to following the below steps.

1. Click the Creative Cloud icon to open your current version of Creative Cloud

2. Click on the Profile photo icon:

3. Click "Sign Out"

4. Confirm you would like to Sign Out, by clicking "Sign Out" again via the prompt.

5. Once you are brought back to the Sign In page, click "Sign in with an Enterprise ID"

6. Enter your New School email address and hit "Enter."

7. Select Enterprise ID once again, and you will be directed to the New School sign in page.

8. Sign in with the netID and password.

9. You will now be able to install Adobe Apps!

I already have Adobe Creative Cloud installed. How do I switch to the new Enterprise New School-provided version?

In order to access the new Enterprise ID subscription, you must first sign out of the trial or "personal" New School version. Then you can sign in with Enterprise ID (using your New School account): 

  1. Click the Creative Cloud icon to open your current version of Creative Cloud
  2. Click on the Profile photo icon

  3. Click Sign Out
  4. Confirm you would like to Sign Out, by clicking "Sign Out" again via the prompt.

  5. Once you are brought back to the Sign In page, click "Sign in with an Enterprise ID"
  6. Enter your New School email address and hit "Enter."

  7. You might see a prompt to choose between 2 accounts. Select "Enterprise ID (Company or school account)."

  8. You will be directed to a New School authentication page. Log in with netID and password and click Continue.

  9. You will be directed to the full available program suite.

I thought I redeemed Adobe through Enterprise ID, but I'm still getting expiration notices from Adobe?

If you previously redeemed Adobe through the New School, you may have created a personal Adobe account with your New School email address. This is separate from your Enterprise ID account (even if it is under same username). As long as you opt-in to Adobe via these steps, and login through your Enterprise ID account, you can ignore any further emails from Adobe regarding account expiration.

Should administrators and faculty use their individual license for Home-Use Adobe Creative Cloud to install Adobe software on university computers?

No. To have Adobe Creative Cloud applications installed on a university office computer, please contact IT Central at 212.229.5300 HELP (x4357) or by email at ITCentral@newschool.edu.

How much storage do I have in the Home-Use Adobe Creative Cloud?

Everyone will have 20G of storage in the cloud.

What happens to my files if I exceed my storage limit?

Your files will automatically be saved to your local device within a Creative Cloud Files folder associated with your Adobe ID.

It is good practice to backup your files on an external storage device.

On how many devices may I install my Adobe Creative Cloud application(s)?

Your home use subscription allows you to download and install your Adobe application(s) on up to two devices.

How do I access my Creative Cloud files?

Login to the Creative Cloud website creative.adobe.com using your Adobe Enterprise ID information and click on the “Files” tab.

Is it possible for me to suspend my personal Adobe Cloud account?

No, Adobe does not have this option available.

I have already purchased a Home-Use Adobe Creative Cloud subscription, how can I return it and keep my files?

This varies based on your method of purchase.

  • Retail Purchase: Cancellations are based on the purchased plan; please reach out to your retailer to learn how you can cancel your subscription.

  • Adobe Online Store: Contact Adobe support, www.adobe.com/in/company/contact.html. Inform Adobe that you are canceling your subscription because the university is making a volume license account available to you.

  • Retaining Files: Users can copy the entire contents of their creative cloud to a local drive. These files can be uploaded to your new cloud space.  Use the link https://helpx.adobe.com/enterprise/kb/transfer-assets.html for additional instructions.

Can New School Restricted or Confidential information be stored in the Adobe cloud?

The cloud-based storage included with Adobe Creative Cloud is NOT appropriate for storing New School Restricted or Confidential information of any kind. In particular, student education records and personally identifiable information about employees, students, or alumni must never be stored in the Adobe cloud.

For more information, see General Controls for Handling Sensitive Information. 

How do I know if my computer meets the specifications required by the Parsons curriculum to run Adobe applications?

Parsons students will want to download run the Parsons Laptop Requirements Check application. This will allow you to see whether your laptop meets the specifications required by the Parsons curriculum.

I'm clicking "I agree, continue download" but being redirected right to the Adobe site?

If you are being redirected right to Adobe.com, when you try to redeem your Adobe subscription, it means you have already opted-in for access. Simply just "Sign In" from the top right-hand side of the page, via your Enterprise ID (New School email address).

I no longer have access to Adobe Creative Cloud applications through The New School, how do I retain my files?

Retaining Files: Users can copy the entire contents of their creative cloud to a local drive. These files can be uploaded to your new cloud space.  Use the link https://helpx.adobe.com/enterprise/kb/transfer-assets.html for additional instructions.

Apps tab missing from Creative Cloud desktop app - how do I recover?

Follow instructions in the following link

https://helpx.adobe.com/creative-cloud/kb/apps-tab-missing.html