Below are frequently asked questions regarding the Virtual Private Network (VPN).

I can't access any websites on Mac. What do I do?

If you have the VPN installed and are unable to visit any websites you can fix this issue by following these steps:

  1. While in your finder menu click on "Go"
  2. Select "Go to Folder"
  3. Enter "/etc/resolver/" in the search menu and click "Go"
  4. You should see "" listed in the folder
  5. Move the file to your trash to delete it

You will then be able to get to all websites.

What do I do if I get a message that says the Fortinet Client failed to install?

If you receive a message like this, it more than likely means you have an old version of FortiClient installed on your device. Please uninstall the old FortiClient application by opening FortiClientUninstaller from your applications folder.

Do students have access to VPN?

The New School offers a VPN for students. Please visit the student VPN page for more information.