After you have requested access to the VPN and have taken the Information Security Awareness training course, IT Central will send you the VPN download. 

If you get a message that FortiClient failed to install you may already have a version of FortiClient installed on your device. You will have to uninstall the old FortiClient by following these steps.

WINDOWS USERS: those with Windows devices may experience one of the two install prompts. 

• Windows will not download .exe file
1. Go to your downloads folder and right-click on the FortiClient .exe application
2. Click on "Properties"
3. If you see the security section below, check the unlock box. 
   
4. You will then be able to install the FortiClient. If you are still having issues, please reach out to IT Central.
• Windows prompts you to install anti-virus software
• We do not offer anti-virus through the FortiClient. If you are prompted to install the antivirus software, please select "Disable FortiClient real-time protection" and click "Next".
  

You can access the VPN from within or outside of the United States. When connecting, select the VPN name based on your location. 

This will send a request to send the Duo 2-step login request to the default authentication device you have enrolled with Duo 2-step using these steps.

You should allow the Duo 2-step login VPN request on your default authentication device you have enrolled with Duo 2-step login.

Once you have allowed the request you will then be connected to the VPN.