New School alumni may retain access to their New School Gmail account. Email addresses will remain in the format of netid@newschool.edu. To retain the address, alumni must log in to their email account at least once every six months. Access to Drive and all other Google services are removed after degree conferral. Please see the Graduating Students Transition Guide for more information.

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Additional Resources

How to Access New School Alumni Email

Current Alumni (graduated before Spring 2023)

Starting June 1, 2023 all alumni will access their New School Gmail by following these steps:

  1. Go to mail.google.com 

  2. Enter your full New School email address (will be in the format of NetID@newschool.edu)

  3. Enter your New School password

  4. When prompted complete the multi-factor authentication step that you have set up with your account (see below for various multi-factor methods)

Graduating Students (graduated Spring 2023)

Graduating students will continue to log into Gmail by going to mail.newschool.edu until they receive an alumni-only role. Please review the Graduating Students Transition Guide for more information. 

Once a graduating student has an alumni-only role, you will then need to access Gmail by going to mail.google.com and following the steps for current alumni.

Alumni who graduated before spring 2014 can request an alumni email account online. Please note, newly created alumni accounts will be required to set up multi-factor within a week of the account being created.

How to Setup Google 2-step (multi-factor)

Starting November 1, 2023, all New School alumni will be required to use Google 2-step if they do not have another active New School role (i.e. they are not an active student or employee at The New School).

All alumni must set up Google 2-step prior to November 1, 2023.  

If you do not set up Google 2-step prior to it being required for your account, you will need to contact IT Central to regain access.

Enrollment period for current alumni (graduated before Spring 2023) June 1 - November 1, 2023

    1. Go to mail.google.com

    2. Enter your full New School email address (will be in the format of NetID@newschool.edu)

    3. Enter your New School password

    4. You will see a prompt informing you that you will need to enroll in 2-step verification to continue to use your account. Click Enroll.

    5. Enter your phone number and select either the text or phone call verification method and click next.

      • If you have a mobile device that is able to receive Google prompts connected to your account, you will have to confirm that you want to use that device.

    6. Enter the code received for the text or follow the audio instructions received via the phone call option.

    7. If set up properly, you will see a message telling you that the 2-step verification is ready to be turned on. Click turn on.

    8. This will by default turn on 2-step verification using the text or Google prompts options. If your device defaults to sending text or phone calls we highly recommend configuring your device to use one of the more secure 2-step methods mentioned below. 

It is highly recommended to:

  • Set up more than one Google 2-step option so that you have at least one backup
  • Generate a set up backup codes when you set up Google 2-step and store these codes in a secure place. These codes can be used in the event that you are unable to log in using other Google 2-step options.

Enrollment for graduating students (graduated Spring 2023)

You must set up Google 2-step prior to your degree conferral. Please follow the initial setup steps below.

    1. Go to myaccount.google.com

      • If not already logged in, click on the Go to Google Account button in the top right and enter your New School email address. Then when prompted, login to Single Sign-On with your NetID and password and confirm Duo multi-factor.

    2. Click on Security

    3. Click on 2-Step Verification

    4. Click Get Started once on the 2-Step Verification page

    5. Enter your phone number and select either the text or phone call verification method and click next.

      • If you have a mobile device that is able to receive Google prompts connected to your account, you will have to confirm that you want to use that device.

    6. Enter the code received for the text or follow the audio instructions received via the phone call option.

    7. If set up properly, you will see a message telling you that the 2-step verification is ready to be turned on. Click turn on.

    8. This will by default turn on 2-step verification using the text or Google prompts options. If your device defaults to sending text or phone calls we highly recommend configuring your device to use one of the more secure 2-step methods mentioned below.

It is highly recommended to:

  • Set up more than one Google 2-step option so that you have at least one backup
  • Generate a set up backup codes when you set up Google 2-step and store these codes in a secure place. These codes can be used in the event that you are unable to log in using other Google 2-step options.

Google 2-step (Multi-factor) Authentication Options

Google provides several 2-step authentication options. We have organized these options below based on their secureness. Please set up more than one option when setting up Google 2-step for the first time. This will ensure that you have a backup if your primary option is unavailable to you.

Security Key [Recommended]
A physical security key is a small device that you can buy to help verify it’s you when you sign in. When logging into New School Gmail, connect the key to your phone, tablet, or computer to confirm 2-step authentication. 

To sign in to new devices, you may also use the security key built in to a compatible phone.

Learn how to sign in with a security key

Google Authenticator [Recommended]
Important note: never give your verification codes to anyone. No one at The New School should ever ask for your verification codes. 

Google authenticator is a mobile application that you can use to receive codes to enter when prompted for 2-step verification. This method is highly recommended as you can receive codes without internet connection or mobile service. 

Follow these steps to set up Google Authenticator on Android and iOS devices.

To use Google authenticator, sign into your New School email account and when prompted to enter a code, open your Google authenticator app on your phone and enter the code associated with your New School account. 

Google Prompts 
Google prompts are notifications sent to your phone that is signed in to your Google account when you sign into Gmail.

Learn how to set up Google Prompts on Android and iOS devices.

To use Google prompts after setting up, once you log into Gmail you will receive a notification on the phone you set up to confirm that it is you who is logging in. 

Text or Phone Call [Not Recommended]
Important: Never give your verification codes to anyone. No one at The New School should ever ask for your verification codes.

A 6-digit code may be sent to the phone number you provided during initial set up or to another number you have set up separately. Codes can be sent in a text message (SMS) or through a voice call, which depends on the setting you chose. To verify it’s you, enter the code on the sign-in screen.

Tip: Although any form of 2-Step Verification adds account security, verification codes sent by texts or calls can be vulnerable to phone number-based hacks.

Backup Codes [Recommended]
Google does have an option to send you backup codes to be used in the event that you do not have your phone to authenticate with. These codes must be generated in advance to have on hand in case they are needed. 

Learn how to create and sign in with backup codes

Backup passcode tips

  • Backup codes should be stored in a secure but accessible location (such as a locked drawer or cabinet) while not in use.

  • Do not store backup codes with your primary Google 2-step device since losing them together is the same as having no backup.

  • Generating new backup codes will invalidate your previous backup codes.

  • Each code can only be used once so we recommend crossing them off as you use them.

Google 2-Step Method Defaults

Google automatically defaults to the most secure method for authentication and there is no way to change that. When you add in options like security keys, or when Google finds you signed into eligible devices which can be used for Google prompts, those options will be prioritized over options like Authenticator codes and codes sent via regular text/voice calls/backup. 

If you are logging in and need to change the 2-step verification method used to log in one time you will need to select the Try another way option and choose the method which you have available at that time. 

Understanding Gmail Access for Transitioning Roles

Below are standard transition periods one may find themselves in by a change in their roles. Access to Gmail and other Google services will depend on where you are in the transition process from one role to another. 

Graduating student who will continue to be employeed by The New School or will be hired prior to degree conferral (or 30 days after)
Graduating students who will continue to be employeed by the university will continue to access New School Gmail and other Google services by going to mail.newschool.edu and using Duo multi-factor to authenticate. 

Graduating students who are being hired and whose start date is before their degree is conferred (or 30 days after degree conferral) continue to access New School Gmail and other Google services by going to mail.newschool.edu and using Duo multi-factor to authenticate. 

If you are a graduating student who is being hired and has a start date after 30 days after your degree is conferred will have to accesses your New School Gmail by going to mail.google.com and using Google 2-step to authenticate. Once you have an active employee role, you will need to log into your New School Gmail account at mail.newschool.edu and will be prompted to set up Duo multi-factor if you don't already have an account. 

*Please note: Depending on how long you’ve had an alumni-only role, you may need to set up Duo again even if you had set it up while you were a student previously.

Graduating student who is pursuing additional education at The New School
If you are a graduating student who will continue to be an active student (i.e. you are enrolled in the next term) you will continue to access New School Gmail and other Google services by going to mail.newschool.edu and using Duo multi-factor to authenticate. 

If you are a graduating student with plans to pursue additional education at The New School but have not officially been accepted, deposited, or enrolled in a future term, you will have to accesses your New School Gmail by going to mail.google.com and using Google 2-step to authenticate. Once you have an active student role, you will need to log into your New School Gmail account at mail.newschool.edu and will be prompted to set up Duo multi-factor if you don't already have an account. 

Alumni returning to university as an employee 
You will continue to access your New School email by going to mail.google.com and Google 2-step will continue to be required until you have an active employee role. Once you have an active employee role, you will need to log into your New School Gmail account at mail.newschool.edu and will be prompted to set up Duo multi-factor if you don't already have an account. 

*Please note: Depending on how long you’ve had an alumni-only role, you may need to set up Duo again even if you had set it up while you were a student previously.

Alumni returning to university as a student 
You will continue to access your New School email by going to mail.google.com and Google 2-step will continue to be required until you have an active student role. Once you have an active student role, you will need to log into your New School Gmail account at mail.newschool.edu and will be prompted to set up Duo multi-factor if you don't already have an account. 

*Please note: Depending on how long you’ve had an alumni-only role, you may need to set up Duo again even if you had set it up while you were a student previously.

Alumni who are also Continuing and Professional Education or Certificate students
If you are an alumni that is considered a Continuing and Professional Education or Certificate student, you are considered an active student so long as you are enrolled in a class for the current term. Therefore, you will be required to log in to your New School email using mail.newschool.edu and will be required to use Duo multi-factor to access Google services. 

If/when you are not considered an active Continuing and Professional Education or Certificate Student (i.e. you are not currently enrolled in a class or have a future enrollment) Duo multi-factor access will be removed and you will need to access Gmail at mail.google.com as well as will be required to use Google 2-step the next time you are prompted to log in.

If/when you become active again, a Duo account will be created if one does not already exist and you will be required to set up Duo to access Google services.

Employees leaving the university who are also considered alumni
You must set up Google 2-step prior to your last day of employment. Please follow the initial setup steps below.

  1. Go to myaccount.google.com

    • If not already logged in, click on the Go to Google Account button in the top right and enter your New School email address. Then when prompted, login to Single Sign-On with your NetID and password and confirm Duo multi-factor.

  2. Click on Security

  3. Click on 2-Step Verification

  4. Click Get Started once on the 2-Step Verification page

  5. Enter your phone number and select either the text or phone call verification method and click next.

    • If you have a mobile device that is able to receive Google prompts connected to your account, you will have to confirm that you want to use that device.

  6. Enter the code received for the text or follow the audio instructions received via the phone call option.

  7. If set up properly, you will see a message telling you that the 2-step verification is ready to be turned on. Click turn on.

  8. This will by default turn on 2-step verification using the text or Google prompts options. If your device defaults to sending text or phone calls we highly recommend configuring your device to use one of the more secure multi-factor methods mentioned below.

Support for Alumni Gmail

We have created an Alumni Gmail FAQ and Troubleshooting guide that addresses the most common issues alumni may face while trying to access their New School email and setting up and using Google 2-step. 

Please be advised that the Google 2-step support IT Central is able to provide is limited. By default, IT Central will suggest that you use an already set up alternative verification method of Google 2-step if your primary method is not available. If you are logging in and need to change the 2-step verification method used to log in one time you will need to select the "Try another way" option and choose the method which you have available at that time. 

If you are unable to use one of the alternative methods you already have set up, IT Central will be required to identify you prior to providing any additional support. This support process can take several days depending on the specific case.